Frequently Asked Questions
Everything you need to know about shopping with Cotton Candy.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days for domestic orders and 7-14 business days for international shipping.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can start a return through our online portal to receive a prepaid shipping label.
How can I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your fabrics sustainably sourced?
At Cotton Candy, we prioritize eco-friendly materials. Over 80% of our collection is made from organic cotton and recycled fibers to ensure high quality with a lower environmental impact.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.